How Is My Payment Information Protected?

ParkingPass does not store or retain your credit card information.

All payments are processed securely through Stripe, a trusted global payment provider used by businesses worldwide.

When you enter your payment details:

• Your information is transmitted securely using encrypted connections

• Credit card details are handled directly by Stripe

• ParkingPass does not have access to your full card number

• We do not store bank or credit card information on our servers

This approach helps ensure your payment information remains protected every time you make a payment.

Important Notes

• Payment availability may vary based on your property’s settings

• ParkingPass processes payments, but billing policies are determined by your property management

Learn More

For details about payment eligibility and refund guidelines, please review our Refund Policy:

👉 https://my.parkingpass.com/resident/refund-policy

Troubleshooting

If you experience a payment issue:

• Confirm you are logged into the correct account

• Make sure your payment information is correct and there are sufficient funds

• When in doubt, contact your bank or card issuer

• Try refreshing the page or using a different browser

If the issue continues, please contact your property management team. They can review your account details and coordinate with ParkingPass if needed.