---
title: How Is My Payment Information Protected?
description: Learn how payment information is handled and how payments are processed.
---

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1. [ParkingPass IQ](https://help.parkingpass.com/en?hsLang=en)
2. [Payments](https://help.parkingpass.com/en/payments?hsLang=en)

# How Is My Payment Information Protected?

ParkingPass does **not** store or retain your credit card information.

All payments are processed securely through Stripe, a trusted global payment provider used by businesses worldwide.

When you enter your payment details:

- Your information is transmitted securely using encrypted connections
- Credit card details are handled directly by Stripe
- ParkingPass does not have access to your full card number
- We do not store bank or credit card information on our servers

This approach helps ensure your payment information remains protected every time you make a payment.

---

#### Important Notes

- Payment availability may vary based on your property’s settings
- ParkingPass processes payments, but billing policies are determined by your property management

---

#### Learn More

For details about payment eligibility and refund guidelines, please review our Refund Policy:

👉 [https://my.parkingpass.com/resident/refund-policy](https://my.parkingpass.com/resident/refund-policy)

---

#### Troubleshooting

If you experience a payment issue:

- Confirm you are logged into the correct account
- Make sure your payment information is correct and there are sufficient funds
- When in doubt, contact your bank or card issuer
- Try refreshing the page or using a different browser

If the issue continues, please contact your property management team. They can review your account details and coordinate with ParkingPass if needed.

 

- [Getting started](https://help.parkingpass.com/en/getting-started?hsLang=en)
- [Troubleshooting](https://help.parkingpass.com/en/troubleshooting?hsLang=en)
- [Resident Vehicles](https://help.parkingpass.com/en/resident-vehicles?hsLang=en)
- [Parking Rules & Violations](https://help.parkingpass.com/en/parking-rules-violations?hsLang=en)
- [Guest Vehicles](https://help.parkingpass.com/en/guest-vehicles?hsLang=en)
- [Payments](https://help.parkingpass.com/en/payments?hsLang=en)
- [Account Management](https://help.parkingpass.com/en/account-management?hsLang=en)

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