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Not Receiving Notifications

ParkingPass sends important notifications about permits, guest passes, payments, and account activity. If you’re not receiving messages, review the steps below.

Things to Check First

Before making changes, confirm:

  • Check your spam or junk folder

  • Make sure your inbox is not full

  • Confirm your phone number is entered correctly (for SMS notifications)

Automated emails can sometimes be filtered by mistake.

Add ParkingPass to Your Safe Senders List

Adding ParkingPass to your email provider’s approved or trusted sender list can help prevent future messages from being filtered.

Update Your Notification Settings

You can update your email address, phone number, password, and notification preferences in your account.

  1. Log in to my.parkingpass.com

  2. Open the left navigation menu

  3. Click your Profile dropdown

  4. Select Edit Profile

  5. Update your email address, phone number, or notification preferences

  6. Save your changes

Using a different email provider can sometimes resolve delivery issues.

💡 Tip: Make sure both email and SMS notifications are enabled so you don't miss important updates.

Troubleshooting

If you’re still not receiving email or SMS notifications:

For Email Notifications:

  • Confirm your updated email address was saved successfully

  • Make sure your email notifications are enabled in your account settings

  • Check your spam or junk folder

  • Search your inbox for “ParkingPass” in case messages were filtered automatically

  • Make sure ParkingPass is not listed in your blocked senders list

  • Add ParkingPass to your safe or trusted senders list

  • Ensure your inbox has available storage space

  • Confirm you have a stable internet connection when checking your email

For SMS Notifications:

  • Confirm your phone number is entered correctly in your profile

  • Make sure SMS notifications are enabled in your settings (if supported by your property)

  • Check that ParkingPass is not blocked in your phone’s messaging settings

  • Confirm your device has strong cellular signal

  • Make sure your mobile carrier does not block automated or short-code messages

If messages are still not being received after reviewing the steps above, contact your property management team. They can verify your contact information and coordinate with ParkingPass if needed.