Refund Policy

ParkingPass offers non-tangible, irrevocable goods. Once a payment has processed and a parking permit or guest pass has been sent or issued, refunds are not provided.

Residents are responsible for understanding this policy before completing a purchase. However, exceptional circumstances may apply as outlined below.

Refund Eligibility

Refund requests are honored in the following situations:

Advanced Purchases

If you purchase a renewal permit in advance and move from the property before your active parking permit expires, a refund request may be honored.

In this case:

• Claims must be submitted to your property management office in writing

• Requests must be made within 30 days from the order placing date

• After 30 days, the permit will be considered received/paid and no refund will be provided

Residents should contact their property management office directly for assistance with advanced purchase claims.

Incorrect Add-On Package

If an add-on package was purchased in error, a refund request may be honored.

In this case:

• Claims must be submitted in writing to the Support department

• Requests must be made within 14 days from the order placing date

• After 14 days, the add-on package will be considered paid and no refund will be provided

Important Notes

• Refunds are not issued once a parking permit or guest pass has been issued, except in the circumstances described above.

• ParkingPass does not provide refunds based on termination of services by your property, property management firm, HOA, or Board of Directors.

• Policy decisions regarding permits, eligibility, or service termination are determined by your property.

Troubleshooting

If you believe you qualify for a refund:

• Review the eligibility requirements above

• Confirm your order date

• Submit your request in writing within the applicable timeframe

For advanced purchase refunds, contact your property management team directly. They oversee resident eligibility and can coordinate with ParkingPass if needed.