--- title: Refund Policy description: Information about the ParkingPass refund policy. --- [Skip to content](https://help.parkingpass.com/en/refund-policy#main-content) English Show submenu for translations [![ParkingPass\_\_Logo Wordmark\_Stacked\_Colour-1](https://help.parkingpass.com/hs-fs/hubfs/ParkingPass__Logo%20Wordmark_Stacked_Colour-1.png?width=150&height=114&name=ParkingPass__Logo%20Wordmark_Stacked_Colour-1.png)](https://www.parkingpass.com/) Open main navigation Close main navigation - English Show submenu for translations - [Login](https://my.parkingpass.com/) [Login](https://my.parkingpass.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [ParkingPass IQ](https://help.parkingpass.com/en?hsLang=en) 2. [Payments](https://help.parkingpass.com/en/payments?hsLang=en) # Refund Policy ParkingPass offers non-tangible, irrevocable goods. Once a payment has processed and a parking permit or guest pass has been sent or issued, refunds are not provided. Residents are responsible for understanding this policy before completing a purchase. However, exceptional circumstances may apply as outlined below. --- #### Refund Eligibility Refund requests are honored in the following situations: ### Advanced Purchases If you purchase a renewal permit in advance and move from the property before your active parking permit expires, a refund request may be honored. In this case: - Claims must be submitted to your property management office in writing - Requests must be made within 30 days from the order placing date - After 30 days, the permit will be considered received/paid and no refund will be provided Residents should contact their property management office directly for assistance with advanced purchase claims. --- ### Incorrect Add-On Package If an add-on package was purchased in error, a refund request may be honored. In this case: - Claims must be submitted in writing to the Support department - Requests must be made within 14 days from the order placing date - After 14 days, the add-on package will be considered paid and no refund will be provided --- #### Important Notes - Refunds are not issued once a parking permit or guest pass has been issued, except in the circumstances described above. - ParkingPass does not provide refunds based on termination of services by your property, property management firm, HOA, or Board of Directors. - Policy decisions regarding permits, eligibility, or service termination are determined by your property. --- #### Troubleshooting If you believe you qualify for a refund: - Review the eligibility requirements above - Confirm your order date - Submit your request in writing within the applicable timeframe For advanced purchase refunds, contact your property management team directly. They oversee resident eligibility and can coordinate with ParkingPass if needed. - [Getting started](https://help.parkingpass.com/en/getting-started?hsLang=en) - [Troubleshooting](https://help.parkingpass.com/en/troubleshooting?hsLang=en) - [Resident Vehicles](https://help.parkingpass.com/en/resident-vehicles?hsLang=en) - [Parking Rules & Violations](https://help.parkingpass.com/en/parking-rules-violations?hsLang=en) - [Guest Vehicles](https://help.parkingpass.com/en/guest-vehicles?hsLang=en) - [Payments](https://help.parkingpass.com/en/payments?hsLang=en) - [Account Management](https://help.parkingpass.com/en/account-management?hsLang=en) [![Scaled-ParkingPass\_\_Logo-Wordmark\_Horizontal\_Colour-400x (1)](https://help.parkingpass.com/hs-fs/hubfs/Scaled-ParkingPass__Logo-Wordmark_Horizontal_Colour-400x%20(1).png?width=400&height=107&name=Scaled-ParkingPass__Logo-Wordmark_Horizontal_Colour-400x%20(1).png "Scaled-ParkingPass__Logo-Wordmark_Horizontal_Colour-400x (1)")](http://parkingpass.com) Copyright © 2014-2026, ParkingPass.com LLC